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ABOUT

At Loan Pilot, we help mortgage professionals and loan officers navigate the complex world of loan processing with confidence and clarity. From document intake to file management, we ensure your loans are submitted quickly, accurately, and stress-free. 

As CEO of Loan Pilot, I lead a company built to support loan originators with the operational lift they often don’t have time for. After more than 20 years of hands-on experience in loan processing, I recognized a growing need for dependable, behind-the-scenes support that helps originators stay focused on what they do best: generating business and serving clients.

Loan Pilot was founded to act as a true co-pilot — a partner that helps streamline document collection, submission pipelines, communication with lenders, and compliance coordination. My role includes managing process development, overseeing quality assurance, and ensuring that both new and experienced loan originators can operate with confidence, clarity, and speed.

Whether it’s independent brokers or team-based originators, we focus on giving professionals a reliable system they can trust — so loans close cleanly, clients stay informed, and originators are free to grow.

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OUR TEAM

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Susan Avakian

Founder and Principal

As CEO of Loan Pilot, I lead a company built to support loan originators with the operational lift they often don’t have time for. After more than 20 years of hands-on experience in loan processing, I recognized a growing need for dependable, behind-the-scenes support that helps originators stay focused on what they do best: generating business and serving clients.

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